Support
Stuck, confused, or your starter is doing something weird? We can help.
Fastest way to reach us: fxromualdnui@gmail.com
Include your iPhone model and iOS version if you're reporting a bug. We usually reply within 1–2 business days.
Frequently asked questions
My feeding reminders aren't showing up
Check that notifications are enabled: iPhone Settings > Notifications > CrumbKeep > Allow Notifications. Reminders are scheduled when you log a feeding, so log one feeding to start the cycle. Focus modes can also silence them.
How do the 3 free AI scans work?
Everyone gets 3 free scans to try the AI analysis — no subscription needed. After that, scans are part of CrumbKeep Pro. The tracker, reminders, calculator and journal stay free forever.
How do I cancel my subscription?
Subscriptions are managed by Apple: Settings > your Apple ID > Subscriptions > CrumbKeep. Cancelling during the free trial means you won't be charged anything.
How do I restore my purchase on a new phone?
Open CrumbKeep, go to Settings (gear icon) > Restore purchases. Make sure you're signed into the same Apple ID.
Is my data backed up?
Your data lives on your device and is included in your normal iPhone backup (iCloud or computer). Restoring your phone from a backup restores your CrumbKeep data too.
The AI scan failed or seems stuck
Scans need an internet connection and usually take 5–15 seconds. If it fails, check your connection and try again — failed scans are never counted against your free scans.
Feature requests
CrumbKeep is built by a small team that ships fast. If something would make your baking life easier, tell us — the best ideas come from bakers.